Privacy Policy
TILE TRADER PRIVACY POLICY
This Privacy Policy explains how Tile Trader collects, uses, and shares your personal information.
WHAT INFORMATION DO WE COLLECT?
Whenever you submit personal information using our online forms, some fields are required in order for us to fulfill your request. Additionally, our Website may collect information about your device, including IP address, operating system, the unique identifying ID of your device, URL of the website that directed you to our website, the pages you visit on our website, the browser you use to view our website, and keyword search terms you have entered on our website.
You may share our products and offerings with other people. If would like to ship items to another person, the person’s name and information are required, and that information will be protected by this policy. When you provide us with another person’s personal information, you represent that you are authorized to provide us that person’s personal information.
Your information may be shared with third parties and other technologies may also be used to track the pages you view.
HOW DOES TILE TRADER USE THE INFORMATION COLLECTED?
Our Website uses cookies. A cookie is a small data file sent to your browser by a Website that may be stored on your device. The cookies we use help us identify you when using our Website and provide us with information about your preferences, past visits, and help you navigate and use our Website without having to re-enter your personal information. You have the option to reject cookies, but doing so may limit your use of our Website or its features. HTML or other coding languages may be used to store information on your computer or device about your Website usage activities. We may retrieve or access this information to determine how our visitors are reaching out to us, how we can improve our Website, and how we can best customize it for our users.
In order for us to evaluate the effectiveness of our content, count the number of visitors to our Website, and verify whether you have seen our Website or opened one of our emails, we use a pixel tag. Pixel tags are tiny images that can be placed on a webpage or electronic communications and serve as a sort of tracker.
Other technologies may also be used to track which pages on our Website our visitors view and to understand how visitors use our Website. As mentioned above, our web server automatically collects the address of the Website that you came from before visiting our Website, which browser you used to view our site, and any search terms you have entered on our site. This information also enables Google to generate analytics reports on the usage of our Website. You may also have opted into other Google features or applications which interact with our Website, such as Google Signals. Google Signals may associate our or third-party Website data to location-based analytics in addition to Google Analytics. To better serve you or enhance our Website, we may utilize such information, subject to your permissions granted to Google.
We may collect and use your location information, including your current location. Before we can use location information, you must first opt-in to activate these location-based services. We will automatically collect and may store location information and the MAC address or device ID from your mobile device when you enable location-based services. This information will only be used for internal purposes, although we also may aggregate this information. You have the option to disable location-based services if you do not wish for us to collect or store this information. The use of location-based services may also affect the battery life of your phone or device.
The tracking technologies mentioned above may be deployed by us and/or by our service providers or partners on our behalf. These tracking technologies enable us to assign a unique number to you, which, in turn, relates your Website usage information to other information about you, including your personal information.
YOUR PRIVACY RIGHTS
We collect your information to serve you better, to fulfill your requests for services and products promptly, to personalize your shopping experience, to shape our recommendations about products that might interest you, to transmit your data to third-party service providers, to administer sweepstakes or promotions, to tailor advertisements, to evaluate and improve our Website effectiveness, marketing endeavors, products, and services, to administer surveys, and to send marketing communications from us or third parties for any business purposes.
HOW DOES TILE TRADER PROTECT CUSTOMER INFORMATION?
Despite our best efforts to protect the security and integrity of sensitive personal information collected on our Website, due to the inherent nature of the Internet as an open communication tool, during the transmission of such information via the Internet, we cannot guarantee that any information will be 100% safe from intrusion by others, such as hackers. We may notify you electronically, by telephone, or in writing to inform you of any breach of your personal information as or when required by law. If we contract with third-party advertising partners, they may collect and use information about your visits to and interactions with our Website through the use of technologies such as cookies.
THIRD-PARTY SOCIAL MEDIA PLATFORMS
Third-party social networking platforms maintain their own privacy policies that explain how those third parties will use and protect your information. Information about your activities on our Website may be published to your social network in accordance with their privacy policies, this Privacy Policy, and your own privacy settings on each social media network or platform.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that organizations should disclose whether specific categories of information are “sold” or transferred for an organization's “business purpose” as those terms are defined under California law. The California Consumer Privacy Act (“CCPA”) provides California residents with the right to, among other things, know and request deletion of personal information collected by Tile Trader from the individual. If you would like more information concerning the categories of personal information (if any) we share with third parties or affiliates info@tiletrader.com. Please mention in your request that you are making a “California Shine the Light” inquiry. We will respond within 30 days.
According to California law, a California resident may submit a request to access their personal information or delete their personal information by contacting us at info@tiletrader.com. However, as required by law, we will require you to prove your identity. Your identity may be verified by phone call, text message, email, or third-party verification. We may ask for information such as your name, email address, phone number, current or former address information, or other information related to transactions between you and Tile Trader. You may be also asked to provide a signed declaration confirming your identity. You may also authorize an agent to submit requests to exercise certain privacy rights on your behalf. If you authorize an agent, you will be required to provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. Your authorized agent will submit:
- A completed authorized agent designation form or power of attorney indicating that he or she has the authorization to act on the consumer's behalf.
- If you are a business, proof that you are registered with the Secretary of State to conduct business in California.
Unless we receive both pieces of information, the request will be denied.
